lucyfollonvirtualassistant

Privacy Policy

Effective Date: [24/06/2025]
Last Updated: [24/06/2025]

Thank you for choosing to be part of our community at lucyfollonvirtualassistant (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucyfollonvirtualassistant.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

By using our Site and services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms, please do not use our Site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in our services or otherwise contact us. This may include:

– Full name

– Email address

– Phone number

– Billing details

  • Business information (if applicable)
  • Personal Information: Full name, email address, phone number, billing address.
  • Account Information: If you create an account, we may collect your login credentials.
  • Payment Information: We use third-party payment processors and do not store your payment card details.
  • Communications: Any communication you send to us, such as emails, chat messages, or support requests.

We also collect non-personal information automatically:

– IP address

– Browser type and version

– Pages visited

– Time spent on pages

– Referring/exit pages

  • Usage Data: Pages viewed, IP address, browser type, time spent on the Site.
  • Cookies and Tracking Technologies: For analytics, preferences, and security (see Section 7).

2. How We Use Your Information

We use the information we collect to:

– To provide, operate, and maintain our Services

– To process transactions and send confirmations

– To personalise user experiences

  • To respond to customer service requests

– To improve our website and services

– To send administrative information and promotional communications (only with your consent)

  • Provide, operate, and maintain our services.
  • Process transactions and send billing information.
  • Respond to inquiries and offer customer support.
  • Send administrative updates and marketing communications (you can opt-out anytime).
  • Improve our website and user experience.
  • Ensure security and prevent fraud.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

Service Providers: With trusted vendors who perform services on our behalf (e.g., payment processors, hosting providers), bound by confidentiality agreements.

Legal Compliance: When required by law or to respond to legal processes.

Business Transfers: In connection with a merger, sale, or reorganization of our business.

  • Service Providers: Hosting, analytics, payment processing, and marketing partners.
  • Legal Compliance: If required by law or to respond to legal process.
  • Business Transfers: In the case of a merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

5. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to be Informed: Individuals have the right to know how their personal data is being collected and used. 
Right of Access: Individuals can request access to personal data held about them. 
Right to Rectification: Individuals can request corrections to inaccurate personal data. 
Right to Erasure: Individuals can request the deletion of their personal data in certain circumstances. 
Right to Restrict Processing: Individuals can request limitations on how their data is processed. 
Right to Data Portability: Individuals can request their data in a usable format to transfer to another service. 
Right to Object: Individuals can object to the processing of their data in certain situations. 

  • Right to be Informed: Individuals have the right to know how their personal data is being collected and used. 
  • Right of Access: Individuals can request access to personal data held about them. 
  • Right to Rectification: Individuals can request corrections to inaccurate personal data. 
  • Right to Erasure: Individuals can request the deletion of their personal data in certain circumstances. 
  • Right to Restrict Processing: Individuals can request limitations on how their data is processed. 
  • Right to Data Portability: Individuals can request their data in a usable format to transfer to another service. 
  • Right to Object: 
  • Right to be Informed: Individuals have the right to know how their personal data is being collected and used. 
  • Right of Access: Individuals can request access to personal data held about them. 
  • Right to Rectification: Individuals can request corrections to inaccurate personal data. 
  • Right to Erasure: Individuals can request the deletion of their personal data in certain circumstances. 
  • Right to Restrict Processing: Individuals can request limitations on how their data is processed. 
  • Right to Data Portability: Individuals can request their data in a usable format to transfer to another service. 
  • Right to Object: 
  • Access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing of your information.
  • Withdraw consent at any time.

To exercise your rights, please contact us at hello@lucyfollonvirtualassistant.co.uk

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. For more detailed information, please review our Cookie Policy.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any personal data.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by updating the “Last Updated” date and, where appropriate, notifying you via email.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Lucy Follon Virtual Assistant
Email: hello@lucyfollonvirtualassistant.co.uk
Website: lucyfollonvirtualassistant.co.uk