Last Updated: 25/06/2025
Welcome to Lucy Follon Virtual Assistant (“we,” “our,” “us”). By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully.
1. Services Offered
Lucy Follon Virtual Assistant provides virtual assistant services including but not limited to:
– Inbox detox
– Social media support
– Data entry
– Diary and calender management
– Digital marketing support
– Travel and accommodation booking
- Administrative support
- Email and calendar management
- Customer service
- Social media management
- Data entry and research
- Other general business support tasks as agreed upon
These services are provided remotely and customised based on client needs.
2. Client Responsibilities
Clients must:
– Provide clear, lawful, and complete instructions
– Supply all necessary access or credentials (if required)
– Maintain communication for task accuracy
- Ensure tasks do not violate local, national, or international laws
- Provide clear, lawful, and complete instructions
- Supply all necessary access or credentials (if required)
- Maintain communication for task accuracy
- Ensure tasks do not violate local, national, or international laws
We reserve the right to decline any request that is unethical, illegal, or outside our scope of services.
3. Payment Terms
– Services are billed on a hourly/retainer/bespoke basis
– Payment is due within 7 days of invoice
– Late payments may incur a 10% fee after 7 days
– Accepted payment methods: bank transfer, cheque*
*will incur an additional charge.
- Services are billed on a [hourly/package/monthly] basis
- Payment is due [upon receipt / within X days] of invoice
- Late payments may incur a [X%] fee after [X days]
- Accepted payment methods: [list methods, e.g., credit card, PayPal, bank transfer]
We reserve the right to pause or terminate services for non-payment.
4. Cancellations and Refunds
– Cancellations must be submitted in writing
– Refunds are only issued for unused hours or unrendered services, at our discretion
– Prepaid packages are non-refundable after 72 hours of agreement
- Cancellations must be submitted in writing
- Refunds are only issued for unused hours or unrendered services, at our discretion
- Prepaid packages are non-refundable after [X] days
5. Confidentiality
We respect and protect your privacy. All client information, business data, and materials are kept strictly confidential and are not shared with third parties without consent, except where required by law.
6. Limitation of Liability
We strive to provide accurate and timely services but do not guarantee results. We are not liable for:
– Any loss or damage resulting from delays, errors, or interruptions
– Indirect or consequential damages
– Loss of data or profits
- Any loss or damage resulting from delays, errors, or interruptions
- Indirect or consequential damages
- Loss of data or profits
Clients are responsible for verifying the final output.
7. Intellectual Property
Clients retain ownership of their materials. We retain ownership of any proprietary tools or templates unless otherwise agreed. Clients may not reproduce or resell any part of our materials without permission.
8. Termination
We may terminate or suspend services at any time for breach of these Terms. Clients may terminate services with 30 days notice. Upon termination, outstanding fees must be paid.
9. Modifications
We may update these Terms at any time. Changes will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the new Terms.
10. Contact Us
For questions or concerns about these Terms, please contact:
Email: hello@lucyfollonvirtualassistant.co.uk
lucyfollonvirtualassistant 